FAQ

  • Products

    Colour Accuracy

    We strive to portray the most accurate color possible of our products that appear on our website. However, actual product colors may vary from colors shown on your monitor.

    Care

    Wash your crops in cold water and hang dry. Best part – say bye to having to readjust your cups after each wash!

    Damages

    We work hard to ensure all items sold are of the highest quality. However, if you receive a damaged product, please email us at hello@theprojectsora.com within 48 hours of receiving your order and attach a clear photo of the damaged product and your order number. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. We will review your claim and upon approval, will either provide a full refund or exchange, depending on stock availability.

  • Orders & Shipping

    Where do you ship?

    We use Singapore Post for all our deliveries.

    We offer free shipping within Singapore for every S$100 spent in a single purchase (you know what to do). For local delivery rates, see here. Delivery will take approximately 7 business working days.

    For worldwide shipping rates and delivery times, please see here.

    Once your order is shipped, an email containing a tracking number will be sent to you. If you do not receive this email, please reach out to us at hello@theprojectsora.com.

  • Exchange & Return Policy

    Exchanges (Size or Colour)

    Our 30 day trial period has ended.

    If you’re exchanging, we will just need either the crop base or the strap(s), whichever needs replacing. We accept exchanges within 7 days of purchase and only ask that the following requirements are met:

    • Item(s) must be in original condition
    • Item(s) must not have been worn, washed or altered in any way
    • Item(s) must not have been damaged as a result of wear and tear
    Unfortunately, we cannot accept any returns that do not meet the above requirements.

    The shipping cost incurred for returning item(s) to Project Sora for an exchange are not covered nor reimbursed by us. Please note that we are also unable to refund the initial shipping charges for goods returned, other than for faulty items.

    To initiate an exchange, simply email us at hello@theprojectsora.com using the email address used to place the order. Please note that all exchanges will depend on the available stock and color.

    Project Sora cannot be held liable for the loss of garments being returned. We strongly recommend you to use a registered post service to return goods and keep a record of the tracking details.

  • Others

    Terms & Conditions

    The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.

    In these terms and conditions, the expressions "we", "us" and "our" are a reference to ‘Project Sora’.

    Terms of Use

    We reserve the right to amend any policy or terms and conditions at any time without prior notification. Changes to the terms and conditions will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions as amended. It is your responsibility to be aware of these terms and conditions as they may be altered.

    Personal Data Protection Statement

    By providing your personal data to Project Sora Pte. Ltd., you agree and consent to allow Project Sora Pte. Ltd. and its employees, related companies, agents and service providers to collect, use, disclose, transfer and process your personal data for one or more of the purposes described in Project Sora Pte. Ltd.’s Data Protection Policy including but not limited to underwriting, processing and administering your policy and contractual relationship with us; premium collection, settlement of claims; carrying out your instruction and responding to your enquiries.

    Limitation of Liability

    Your use of the website is at your own risk. Where conditions and warranties implied by applicable law cannot be excluded, we limit our liability where and to the extent we are entitled to do so. Otherwise, neither we, nor any of our affiliates, officers or directors nor any of our agents or any other party involved in creating, producing or delivering the website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the materials on the website, including damages caused by viruses or any incorrectness or incompleteness of the information on the website, or the performance of the products, even if we have been advised of the possibility of any such damages.

    Intellectual Property

    All copyright featured or displayed on the website is owned by us. Except as may be otherwise indicated in specific areas within the website, you are authorised to view, play, print and download documents, audio and video found on the website for personal, informational, and non-commercial purposes only.

    Except as permitted by applicable copyright laws, you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the website.

    Except as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the website. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from material found on the website.

    In the event you download software (including but not limited to screensavers, icons, videos and wallpapers) from the website , the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you by us. We do not transfer title to the Software to you. You own the medium on which the Software is recorded, but we retain full and complete title to the Software, and all intellectual property rights therein. Except as permitted by applicable copyright laws, you may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.

    All of our trademarks, service marks and trade names used herein (including but not limited to the words marked "Project Sora" are our trademarks or registered trademarks, unless stated otherwise. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the website, without our prior written consent.

    The use of our trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the website in any external internet website or the creation of links, hypertext, links or deep links between the website and any other internet website, is prohibited without our express written consent.

    Restricted Use

    Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on sell information obtained from this website.

    Privacy Policy

    We undertake to comply with the terms of our privacy policy, which is provided on this website. By using this website, you acknowledge that you have read our privacy policy.

    We may use cookies in delivering the website to you. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive.

    We do not currently require our users to register in order to access our website, but reserve the right to do so in the future. Should we implement a registration process we will of course commit to comply with any privacy legislation applicable at the time in respect of your user information.

Can’t find your answer in our FAQ?
Don’t sweat it, contact us directly at hello@theprojectsora.com.